Terms of Service

These terms and conditions (“Terms of Service”) govern your access to and use of the Manalto website, management tools, software, applications, account management tools (collectively “Services”), and any and information, text, graphics, photos or other materials uploaded, downloaded, or appearing on the Services (collectively “Content”). By accessing and using the Services, you are agreeing to be bound by these Terms of Service. If you do not agree to be bound by these Terms of Service, you are not allowed to use the Services. Wherever used in these Terms of Service, “you”, “your” or similar terms mean the person or legal entity utilising or accessing the Services.

From time-to-time, Manalto may update and change the Terms of Service without notice. Your continued use of the Service after any such changes shall constitute your consent to such changes. You are responsible for regularly reviewing the most current version of the Terms of Service which are available at: http://www.manalto.com/terms-of-service/

Included in our Terms of Service is Manalto’s Privacy Policy, this is currently available at: http://www.manalto.com/privacy

By accessing and using the Manalto Services you are consenting to (or promising that you have obtained appropriate consent for) the collection and use of personal information by Manalto in accordance with Manalto’s Privacy Policy.

Overview of Terms

  1. By using the services of Manalto you are responsible for your use of the Services and for any content accessed or made available to others through your account (even if that content is accessed or made available by others). You take all risks associated with the Services and any content accessed or made available to others through your account. Manalto will not be held responsible for your use of the Services or for any such content.
  2. To access or use the Services, you must be able to form a binding contract with Manalto and you must not be prohibited from receiving the Services under Australian law or any other applicable laws.
  3. Manalto may change the Services or stop providing them (temporarily or permanently) at any time and from time to time without notice.
  4. You acknowledge that the Services allow you to access and use content and services offered by third party service providers, this includes but is not limited to Facebook, Google, LinkedIn, Youtube and Twitter, (“Third Party Service Providers”). You must also agree to comply with the relevant terms and conditions of any such Third Party Service Provider.
  5. Your access to and use of the Services must be in accordance with these Terms of Service. If you violate these Terms of Service, you are no longer permitted to use the Services and Manalto may (but has no obligation to) terminate your ability to access or use the Services at any time.

Manalto Website Usage and Accounts

Manalto provides a web-based software platform. You may browse the Manalto website without creating an account, however to use the software platform you must create an account. The use of the software platform may be provided on a trial basis without charge and we may charge for the use of the platform. There are different levels of account that provide different capabilities and have different price plans.

All Registered Users

  1. Upon the initial login requirements of your valid email address and full name, you must then provide your legal full name, a valid email address, and any requested information in order to complete the account sign-up process.
  2. You are responsible for maintaining the security of your account login information and for any activities or actions occurring under your account. Manalto encourages you to use a “strong” password (passwords that use a combination of upper and lower case letters, numbers and symbols) for your account.  Manalto will not be responsible for any loss or damages resulting from your failure to comply with this obligation.
  3. Each account login may only be used by one person - a single login shared by multiple people is not permitted. You may create separate logins for your account for as many users as your plan permits.
  4. You must be a human. Accounts registered by “bots” or other automated methods are not permitted.

SME Account Holders

  1.  An SME account entitles you to a single-user account to manage a single Facebook page. You need to be an administrator of your Facebook page in order to connect it to your page to your Manalto account.

Professional Account Holders

  1. A Professional account allows you to manage multiple, unconnected Facebook pages. This account type is intended for organisations that manage a number of separate Facebook pages or for agencies or consultants who manage Facebook pages on behalf of their clients.
  2. As an agency of consultant using Manalto, you are responsible for your own account. You may provide limited access for sub-agents and staff, and customers of resellers who have access must also adhere to these terms of service and will be required to agree during their first time access to the Manalto Services.

Enterprise Account Holders

  1. The Enterprise version of the platform is designed to allow you to manage multiple “related” Facebook pages and social media properties. The Manalto administrator can create, manage and delete user accounts and assign permissions to those users.
  2. All users are required to adhere to these terms of service and will be required to agree during their first access to the Manalto Services.
  3. You must have authorisation to access and manage all Facebook pages and other social media properties that you connect to the Manalto Services.

Use and Restrictions

  1. You may only use the Services to: (a) access Content on Manalto’s website; and (b) access, manage and obtain information about your accounts with Third Party Service Providers in accordance with these Terms of Service and any terms specified by the Third Party Service Providers.
  2. You may not access or search or attempt to access or search the Services by any means (automated or otherwise) except through Manalto’s platforms and software.
  3. You may not use the Services for any illegal or unauthorised purpose, including in any way that violates copyright or other laws applicable in Australia or applicable to you.
  4. You may not use the Services in a way that is detrimental to the operation of the Services or the access or use of the Services by anyone else. This restriction applies to any use that interferes or attempts to interfere with the normal operations of the Services, including by hacking, deleting, augmenting or altering the Services or any Content.
  5. You may not, without Manalto’s prior written permission (including the permissions granted by these Terms of Service): (a) copy, distribute, modify, enhance, translate, reproduce; (b) decompile, disassemble, reverse engineer, or copy source code; (c) modify another website so as to falsely imply that it is associated with the Services, Manalto or any other Manalto products or services.
  6. Manalto connects to Third Party Service Providers via publically available application programming interfaces (APIs). Those APIs may be altered in ways that are beyond Manalto’s control or withdrawn altogether. Manalto will not be held liable, and you explicitly indemnify Manalto from any damages or claims arising, if changes to those APIs cause your access to the Third party Providers to be altered, interrupted or cease.
  7. If any Third Party Provides charge for access to their APIs, Manalto reserves the right to pass on those charges to our users. We will provide 14 days’ notice of any such charges.

Content

  1. Manalto cannot be responsible for the content accessed or made available to others through the Services.
  2. Manalto has the rights to refuse or remove any content that is available via the Services. Manalto may (but has no obligation to) remove content and accounts containing content that FOSM determines in its sole discretion to be unlawful, offensive, harmful, inaccurate, or otherwise inappropriate or deceptive (including content that Manalto determines in its sole discretion to: (a) be libelous, defamatory, pornographic, obscene, or otherwise objectionable; or (b) violate any party’s intellectual property).
  3. Manalto does not permit verbal, physical, written or other abuse (including threats of abuse or retribution) of any Manalto customer, employee, member, or officer. Engaging in any such behaviour may at Manalto’s sole discretion result in the immediate termination or your account.
  4. You must not upload, post, host, transmit or otherwise make available to others unsolicited email, SMSs, or “spam” messages through the Services.
  5. You must not transmit or otherwise make available to others any worms or viruses or any code of a destructive nature (“Viruses”) through the Services.

Payments

  1. If you are purchasing Services from Manalto, you must provide Manalto with a valid credit card.
  2. If you sign up for an account with a free initial trial period, and you do not cancel that account within the 60 days after it was initially created, you will automatically be billed monthly starting on the 61st day after your account was initially created. If you cancel your account prior to the beginning of the 60th day, you will not be charged.
  3. Purchased Services are billed in advance on a monthly basis and are non-refundable. This means that there will be no refunds for partial months of service, or for months where the Services were unused.
  4. All fees are exclusive of taxes, levies, withholdings or duties imposed by taxing authorities, and you shall be responsible for payment of all such taxes, levies, withholdings or duties in addition to the fees.
  5. You must fill out your correct province/state and country so that Manalto can comply with its obligations to applicable taxation authorities.

Modifications to the Services and Prices

  1. Manalto may change the Services at any time and from time to time without notice. Any changes to the Services, including releases of new features, tools or resources, shall be subject to these Terms of Service. Manalto may also stop (temporarily or permanently) providing the Services (or any part of the Services) to you or to its customers generally without prior notice.
  2. Prices of all Services, including but not limited to monthly subscription plan fees for Services, are subject to change upon 30 days notice from Manalto. Such notice may be provided at any time by posting the changes on Manalto’s website (currently located at http://www.manalto.com).
  3. Manalto shall not be liable to you or to any third party for any change to the Services, price change, suspension or discontinuance of the Services.

Cancellation and Termination

  1. If you choose to cancel your account, you are solely responsible for doing so properly. The current account cancellation procedure is as follows: (a) you must log in to the Service and follow the menu to “My Account”; then (b) you must click the “Cancel My Account” button. For further assistance, contact [email protected]
  2. Your cancellation will take effect immediately, Manalto will store your most recent content for a period of no less than 30 days of cancellation, after this 30 day period, Manalto will delete all of your content from the Services.
  3. Manalto does not accept any responsibility for loss of content due to account cancellation.
  4. Manalto, in its sole discretion, has the right to suspend, terminate or restrict your access to the Services, or any other Manalto service, for any reason and at any time. Such termination of the Services will result in the deactivation or deletion of your account or your access to your account, and the deletion of all content on your account. Manalto reserves the right to refuse to provide the Services to anyone for any reason at any time.
  5. The provisions regarding “Use and Restrictions”, “Payment Matters”, “Cancellation and Termination”, “Ownership”, “Disclaimer and Limitation of Liability” and “General” and any provisions which by their nature survive, shall survive the termination of these Terms of Service.

Ownership and Licenses

  1. Manalto and its licensors retain title to and ownership of all rights (including copyright, trade-mark, patent, trade secret and all other intellectual property rights) in and to the Services and Manalto’s Content. You acquire no rights whatsoever to all or any part of the Services except for the limited use rights granted by these Terms of Service. All rights not expressly granted to you are reserved to Manalto and its licensors.
  2. We claim no intellectual property rights over the Content made available to others through your account. Additionally, your profile and other Content you provide to Manalto in connection with the Services remain yours. However, by making that Content available to others through the Services, or providing it to Manalto through the Services, you grant Manalto a worldwide, non-exclusive, royalty-free, fully paid up license (with a right to sublicense) to use, copy, reproduce, process, adapt, modify, publish, transmit, display and distribute such Content through any or all media or distribution methods (whether now known or hereafter developed). You also acknowledge that the purpose of the Services is to access the services of Third Party Service Providers, and that as a result you are agreeing to grant to Manalto any and all other rights you grant to applicable Third Party Service Providers.
  3. By posting any public media using the Manalto Service, you agree that you are following the relevant terms and conditions of the Third Party Service Provider you are linking to.
  4. By posting any public media, you agree that Manalto may present the target site within a frame, and that the frame may contain advertising and tools related to the Services.

Disclaimer and Limitation of Liability

The services are provided “as is”, “as available”, with all faults and without warranties, representations or conditions of any kind. Use of the services is entirely at your own risk.  Manalto does not make any representations, warranties or conditions about the quality, accuracy, security, reliability, completeness, quiet enjoyment, currency, or timeliness of the services. Manalto does not assume any responsibility for any incompleteness, errors, security, viruses, bugs, problems, omissions, inaccuracies or other limitations in, or interruptions in the operation of, the services.

To the fullest extent permitted by law, Manalto disclaims all warranties, representations and conditions of any kind with respect to the services whether express, implied or collateral, including, without limitation, the implied warranties and conditions of merchantability, fitness for a particular purpose and non-infringement or that the services are or will be secure, complete or free of errors, viruses, bugs, problems or other limitations or will.

Operate without interruption. To the fullest extent permissible pursuant to applicable law.  Manalto disclaims all liability, whether based on warranty, contract, tort (including but not limited to negligence, gross negligence or wilful misconduct), product liability, strict liability, statutory liability, breach of a fundamental term, fundamental breach, or any other legal theory, for any loss or damages of any kind (including, without limitation any (i) direct, indirect, special, consequential, exemplary or punitive loss or damage, (ii) lost profits or savings, (iii) business interruption, (iv) loss of programs or data (including any content), (v) lost revenue or failure to realise expected savings, (vi) loss of use, (vii) personal injury, (viii) fines, fees, penalties, or (vi) any other losses or damages whether or not Manalto is advised of the possibility of such damages, resulting from the use of, or the inability to make use of, the services.

General Conditions

  1. Technical support is only provided to paying account holders and is only available in the manner specified in your plan. The section below entitled “Manalto SLA” describes Manalto’s objectives for response and resolution times and includes, where appropriate, your sole remedy for a failure to meet these objectives.
  2. You understand that Manalto uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the Services.
  3. You understand that the technical processing and transmission of the Services, including your Content, may be transferred unencrypted and involve: (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.
  4. If your bandwidth usage exceeds 300 MB/month, or significantly exceeds the average bandwidth usage of other Manalto customers (as determined by Manalto in its sole discretion), Manalto reserves the right to immediately disable or impose restrictions upon your account until you reduce your bandwidth consumption.
  5. The failure of Manalto to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. The Terms of Service constitutes the entire agreement between you and Manalto and governs your use of the Services, superseding any prior agreements between you and Manalto (including, but not limited to, any prior versions of the Terms of Service). A printed version of these Terms of Service and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these Terms of Service to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. Subject to Manalto’s ability to amend these Terms of Service, they cannot be changed.
  6. If any of the provisions contained in these Terms of Service are determined to be void, invalid or otherwise unenforceable by a court of competent jurisdiction, that provision shall be enforced to the maximum extent permissible so as to effect the intent of these Terms of Service and such determination shall not affect the remaining provisions contained herein.
  7. You may not assign these Terms of Service or any of your rights or obligations under these Terms of Service to a third party. Subject to the foregoing, these Terms of Service shall ensure to the benefit of and be binding upon you and Manalto and their respective successors (including any successor by reason of amalgamation) and assigns.
  8. You agree that if you sue Manalto and do not obtain judgment in your favour, you will pay all of Manalto’s costs, including reasonable fees for in-house and outside legal counsel.
  9. These Terms of Service are governed by the laws of Singapore. All disputes or other matters arising out of this License will be dealt with by a court of competent jurisdiction in Singapore. These laws apply to your access to or use of the Services, notwithstanding your domicile, residency or physical location.